WASTE OF TIME - PATHETIC SERVICE

I HAVE BEEN WAITING ALL DAY TODAY TO HAVE MY ACCOUNT UNBLOCKED. 4 CALLS, I HAVE SPOKEN TO 4 PEOPLE THAMO, JANE, PRUDENCE AND PHINDI. NONE OF THEM GOT ANYWHERE WITH THE PROBLEM. ALL OF THEM USED THE STORY THAT IT IS WITH THE NEXT DEPARTMENT. A SIMPLE THING THAT WOULD TAKE 10MIN TAKES UP TO 48HRS. PATHETHIC SERVICE TO SAY THE LEAST.