waste of time

the biggest mistake i made was banking with Capitec. you struggle to get credit in the sense that everytime you arrive at the branch they tell you that you cannot be helped as you do not have all the documents. by the third time that you are sent away after being told for what all the documents are you might get lucky.

Couple of months passed and i tried moving my debit order date with all the correct documents. i was told that the date have been changed and all will take affect from the next debit order. still received phone calls requesting payment on the account on my old payment date. went into the branch and NOTHING was updated not even my new employer was updated to the system. how long is this going to take to be updated on the system? another 4 visits to the branch with no luck.

I will not be suggesting this bank to anyone around me.