Waste of my Time

I received an sms that I could qualify for a loan, I went to Lyttelton branch and Samantha assisted me by assessing my affordability on the 18/05/2015, the next day (19/05/2015) she confirmed employment and called me so that I can come and finalise the application. On BL SSS I do qualify but on the other system it says I can't afford the loan. I wasted 3 hours while She was trying to check what was wrong, consulting the Branch Assistant manager and making call but no luck. Why have 2 different system? I am gatvol with Capitec. I am trying another Bank to consolidate my existing loan I am gone and forgotten by Capitec. This is ridiculous.