Wasn't entitled to open a account

I went today (Sunday 15.11.2015) and wanted to open two accounts. A savings account and cheque account. I had proof of address, payslip and you're desk09 used every excuse to ensure that I am not able to open an account. The lady had different excuses and I truly received the feeling that Capitec has a zero white policy in place. I asked the lady straight out and she didn't decline my suspicion. She didn't even do a credit check nor recorded my details in the bank system. I am shocked and cannot believe my experience. I had a witness with me and her plan was to open an account and move away from Absa.