Was told Capitec can't stop a debit order and wasn't advised properly by your agent.Nonsense!

I called the call centre to cancel a debit order with Finchoice. I am under debt review and informed your agent who told me she can't help with that, I must call the service provider Finchoice to do that on their side. Really? Even the loan I have with you guys has been cancelled through Debt Busters. Now I've had the debt review debit order go through and Finchoice who is also part of my debt review order go through.

I quote from your website:

Will DebiCheck allow me to cancel a debit order? If a debit order is no longer valid you may request that the bank suspend the debit order. The collection will not be processed to your account in future but you should still contact your service provider to confirm that you are cancelling the debit order. Please note that suspending the debit order does not cancel the contract that you have. This is something you must do directly with the service provider.

Your agent did not even tell me to rather suspend the account as I have explained my whole situation to her. She was just quick to end the call that's all as if she has resolved my issue. I was advised to call my bank as the Finchoice debit order was still showing as active. I want the Finchoice debit order reversed with immediate effect! It's not my fault that your agent could assist me appropriately even though I mentioned my entire situation to her. I've been banking with you from 2015 and after this mess is sorted I'm out! You even charge us for every little thing we do and your fees are expensive considering someone who does a lot of payments online. I'm done, don't call me sort out the issue or email me on ***

What nonsense is this?