Was denied changing my Personal details even though I was asked to!

<p>Good day.</p> <p> </p> <p>I have been a Capitec client since 2012. I signed on with capitec using my full names and surname, HR Goodman.</p> <p> </p> <p>I went to your Goodwood Mall branch on Friday the 24th to Quiry my my loan facility wasnt working, I had brought along my Three payslips and Bank card. I was also offered a credit card and agreed to start the siging up proccess. When they consultant checked something on the system, she noticed that my initials on my payslip and the Capitec system were different, I then also noticed that my Bank Card was missng my middle names initial. I was then told I could not be helped as my details on the system and payslips were not the same.. This is when I started getting annoyed as when the manager came over, he looked up old signed docs of mine which clearly shows my Full Names and Surname, yet after 2014 it was changed on the system to just H Goodman, by whom I dont know.<br /><br />I did not have an ID on me so I said I will com back another day. I went back to the branch Wednesday 1 March. I had brought my ID, which admittedly was in bad shape due to me having used a motorcycle for 2 years and always carrying it in my pocket. I also took along my recently expired (30-09-2016) passport just to prove my name is actually like on the payslips.. I sat down with the consultant, explained my situation and was told right off that I cannot be helped because my ID book had pages missing and I cannot use my passport as it was expired.. I understood that, but BOTH these documents have the legitimate stamping and foil lines which shows they are genuine, and ALL the consultant had to see was that my name was changed on YOUR system wihout my say so! I ask to speak to the manger, Justine, whom explains the sam ething the con****ant just did, all I asked her was, "Can you see that my name on both my ID and Passport corresponds with my payslips?", she says she can see that but still cannot help me.. She suggested I go apply for a new ID and come back! What???! So I must somehow in my 6 day working week find time to go to cape town, apply for my new ID and wait HOW LONG for it to arrive or be ready before I can come back to your God Given bank??<br /><br />No thanks I told her.. Other barnches have always gone the extra mile when I needed assistance, but not the Goodwood Branch. I have for this reason started moving my banking services to standard bank, my salary will be paid into my standard bank account now, you have lost a loyal client.</p>