# Warning for Capitec Bank Clients

My husband is a client of capitec bank, On Friday 10/11/2023 we went to look at a vehicle and were ambushed by n bunch of guys with guns, we were forced into their vehicle and moved to a different location, we were forced to give them our app details, My fnb account was blocked due to suspicious activity when they tried to transact but my husbands capitec account allowed them to do 3 immediate transactions (create new beneficiaries and make payments of huge amounts to these 3 accounts) totaling to R213000 even after he deliberately let the facial recognition fail multiple times with each transaction

This is a warning to all capitec clients, or people considering moving to capitec, I would not recommend at all, when asked what the ***** department does the whole day and why the multiple facial recognition attempts (at least 15 failed per transaction) didn't raise any red flags they are not able to provide answers, only that it is not their problem, the funds that were in the perpetrators accounts when it was blocked will be returned but the rest totaling to over R170000 we have to write off.

We have accounts with other banks who immediately identified suspicious activity and blocked the transactions, Capitec really is the bank that cares... only about lining their own pockets.

DO NOT SIGN UP TO BE 1 OF CAPITECS VICTIMS!!! If you already are, I highly recommend switching to another bank, I know Absa, FNB, Nedbank and Standard bank all have ***** departments that actually monitor suspicious activity.