Warning: Capitec Bank – Horrible Dispute Resolution! 😡

I lodged a dispute on 26 January and was told to wait 30 days. After that, I was told to wait another 30 days. Before the second 30 days even passed, the case was closed and I was told to contact Temu — even though Temu had already investigated and admitted that the parcel was delivered to the wrong address.

Payflex keeps shifting the blame, and Capitec Bank has been completely useless in assisting me. This is unfair dispute resolution treatment and extremely disappointing service. I'm also being referred back to delivery company which I contacted there is nothing capitec can do right everything be a joke to them until they find themselves in the same situation.

This is not how a serious bank should handle customer disputes. People should think twice before banking here.