LF
Loretta F
1 reviews | Active since Jan 2015
24 Apr 2015, 10:51
wanting to take their money early
Its the 2nd month now that Capitec wants to take the money for their loan much earlier than what we agreed upon. They tried to take the money today and then sent an sms saying I must deposit the money into my account today so they can take their loan repayment for April. My calender says the 30th of April is end of month when I get my salary.. not the 24th of April. I'm extremely unhappy with this. And its the 2nd month now having problems with this bank.
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Replies (1)Capitec Bank's replyOfficial
24 Apr 2015, 11:44Hello LF021,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Capitec Bank's reply24 Apr 2015, 11:44
Official
Hello LF021,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
