Want my money back that capitec lost

I've veen trying to get a payment refunded back to me that wasn't received in my international account. I have reference and incident numbers and complaint numbers but nothing has been sorted to date. Being sent from pillar to post and being told the money can't be traced and is lost. Really frustrating cause the agents I deal with have poor attitudes and no one seems to know what's going on, telling me different stories every time. Went to a branch to speak to someone as well to be told the money can't be returned because it can't be found and I need proof. I showed her the proof and to which she said it's insufficient and the team that has to deal with it wont use it. I need my money back as this has been ongoing since October

Payment date 15/10/2024 07:52 Beneficiary name Joachim Prinsloo Bank name FIRST UNITED NATIONAL BANK Account number *** BIC Code FRUOUS32*** Payment type Regular payment Amount R1 800.00 Foreign Amount USD 101.94 Payment ID ONE*** Beneficiary reference Money Own reference Money Tracking reference f530f9b2-ee8f-4329-83f5-6a687e8f6584

I have proof of payment and bank statements