Want my money back in my account

Since Dec I am battling to get my money back that was ****** out of my account without my permission. Every time Capitec says I must wait 46 days. My things was ***** and Capitec will rather take the ***** side then protecting their client. Al I wanted was my money back that was taken out of my account without my knowledge. Everytime the 46 days are over I have to wait another 46 days. I think this is pathetic. I have been banking with Capitec for how many years and now they will rather take the one or who or what ever it was that took my money side. I really hope after this I will get my money back. Thank you