WANT MY MONEY BACK...

I have made three payments on the wrong phone number which was *** first amount was R300.00, second one was R30.00 and third one was R320. 00 the total R650.00. The correct phone number was *** the lady name is Rozanne. I phoned the bank was told to come personally to the branch of which I did at Liberty Mall in pietermaritzburg. The Indian lady at the door told me straight I won't get that money back then I said I have called and was told to come to the bank. The teller by the name of Suraksha called the call center or client care was told the money was withdrawn by the account holder of the wrong cell phone number. Date was 03 of June 2022. Incident no is #***6.

My question is why Capitec is not taking my money from this person because they do have access in his or her account since they can see it was an honest mistake?

Why I am penalised because I am also a capitec client? This person knows the money taken by him or her was not his.

Therefore, I hold capitec responsible because they know these kinds of mistakes happen they should have a way of assisting thier clients.

I want my money back or they lose me as their client!!

Khombi Mthanti ***