Waiting . . . Waiting . . . Waiting . . . Nothing

Why do I as an existing Capitec customer have to wait 2 days for a credit approval, not just that, why haven't I have any feedback on my credit application in two days?<br> <br> Wednesday I started the application via SMS, then heard nothing so later put in an application online, still heard nothing, then this morning I phoned in and spoke to Bongam Kwa**** who said I should email documents to him and he will take the process further, its almost 6PM and I haven't heard anything. No communication or anything.<br> <br> I can maybe accept if the credit has not yet been approved, but I expect communication. It's not difficult to send an email keeping a client up to date. Since when is it the client's responsibility to beg for information??<br> <br> Common, I've always had only good service from Capitec, but this is not acceptable.