TM
Thapelo M
1 reviews | Active since Jan 2019
14 May 2020, 14:59
Waiting time for Call Centre Terrible
The Contact centre is forever busy. For two days in succession I have not been attended with a waiting period of over 10mims on hold. Very disappointed.
And had the bank enabled customers to update debit collection dates I would have done itself.
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Replies (1)
Capitec Bank's replyOfficial
14 May 2020, 16:21I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply14 May 2020, 16:21
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank