waiting period waiver a ****

Why do you lie so much to your clients? first you refuse to file my claim saying the papers are not clear, and all those months you are deducting premiums for a person who is no more. 2nd you get clear papers and you give me a "policy declined, please send information of your previous policy". 3rd once you get the papers you are mute. I have been waiting for days now since you said cetriq life is reviewing my policy only to call cetriq and a lady who is not afraid to disclose her name says you have not sent anything for the waiting period waiver. when I call your bank again I am being told that an email has been sent to me? bull, no email has been sent to me and I have been in contact with you for days to be told everyday that my claim is pending, pending my foot. Your consultants will also say "the system says" are they robots? are they programed? I don't care what the system says I just want answers. Oh Just in case you don't find my email address, the damn one that I keep emailing you from call me on ***