Waiting for service

I tried to open a credit card in November 2025, which failed due to my salary going into my discovery account. However, the card was still added to my app with a ZERO balance. I changed my salary to Capitec thereafter. I tried to close that card and add another, which failed due to me already having one. I'm being billed monthly for a credit card that I can't use. Suhail from the Phoenix Plaza branch has been very helpful, spending hours with me trying to resolve the matter. Although he has made me aware that only a Capitec regional manager can assist with closing the card that was originally filed, before he can load a new one with a credit balance. Today marks a month since he emailed a regional manager for assistance, and there has been no response. I also contacted Capitec via whatsapp and they could not assist. I was told that a specialist would be in contact, that was 2 weeks ago and no one hs reached out