waiting for an agent for more than 1hr

i bank with capitec and recieved funds from overseas, which was supposed to be in my account tuesday 28/04/15, i have not recieved calls from capitec, so i decided to call them.<br> <br> i phoned at 08:45 this morning waited 11m29s,<br> i called again at 9:00 waited 10m56s<br> i called again at 9:15 waited another 9m17s<br> i called again at 9:30 and im still waiting, its now 9:46 and so far waited 26m30s<br> <br> what the hell is going on?<br> who is gonna be paying for my calls?<br> is the bank chrages this low, so u can make money of our airtime... seriously ridiculous!!!!<br>