Waited more than 30 minutes on a call and could not be assisted.

After being transfered to different departments within Capitec i was still not assisted. I called Capitec bank to ask a few questions about my credit card and waited for more than 30 minutes on a call, and when i got through to someone the person would put me on hold and leave me for a long time holding and when she comes she still comes back with insufficient information and make me hold again up until my battry ran out.