Waist of Time

02.05.2023 I have contacted Capitec Bank, to apply for one of their products. I have a savings account with them. And a Standard Bank account. Capitec contacted me and was more than 20min on the line uponthe call with all the necessaryquestionsI have advised the agent that my salary gets paid into my StandardBank and I have a savings withCapitec. Advised documents needed so I emailed it. The correspondence was slow. Thursday I have send an e-mail to them asking what the status was. Then Capitec said I was resend all docoments in a different format because they could not open the attachments. I received a call from a Lady to verify with me if I have forwarded my Bank Statements. I confirmed and she asked that I must just resend it wich I did. Yesterday May 5 out of the blue I received an sms saying sorry to see you go. Following with an e-mail that (I HAVE CANCELLED) my application...... Right away I was upset with the lack of communication from Capitec Bank. So I decided to call them, just to get told that due to verification for my Employer my Salary of 3 months does not reflect on my Bank Statements. If this is the case wasting a week of my time, and the representative that called me the first time round WHY DIDN'T HE NOT ADVISE that they will not be able to assist due to my salary not going into Capitec??? I don't care if they follow a procedure. The fact giving a customer fals hope for a week long, not advising from the start! Capitec please don't bother to call me back and waist my time further more. Maybe your staff should get proper training before you employ them if so. I will definitely not vote for Capitec anymore clearly my money and business is not good enough