Waist of time

When in went to the Eikestad Capitec branch a week ago, i did an enquiry regarding the FICA process. Regarding the proof of adress, one of the staff said that i must bring a letter of proof of adress, a copy of me and my husbands ID, and the spesific form they gave me. So a week later ( Thursday) i went back with all of that. Sat in a looong que patiently ( while my son waits paiently at schoo)... Just to hear that i have to come back again beause the proof of adress needs to have a signature or stamp. A year ago they accpted that same letter... So i went . My husband phoned again for a signed letter which te Director of the compony signed and emailed and off again I went ( today Friday) only to hear that the letter must have a stamp AND signature. I blew it and then they said they will accept the signature without the stamp but it must be on the original letter !!! Seriuously Capitec, get your people informed! Im a teacher and this is absolutely a waist of time !!