Vulgarity from Client Care Consultant

<p>I called Capitec Client Centre at around 20:10 on the 20/10/2016 to enquire about my online shopping activation code. I spoke to a rude woman by the name of Vanessa. Throughout the Call, I overlooked her impoliteness as she said she couldn't hear me well, I could hear her perfectly clear though. A few moments after our conversation ended, I looked at my phone again and realised that the call was still active. Once I picked the phone back up, I heard Vanessa saying "Why the f**k do you phone us if your line is bad?" A few seconds later she cut the call.</p> <p>I would like this conversation which I had with your employee to be traced and listened to and dealth with accordingly.</p> <p>I am shocked and disgusted with this unprofessional and ill-mannered behaviour. Is this how Capitec clients are made a mock of behind our backs by the staff who were meant to be there to assist us?</p> <p>This is disgraceful to Capitec's name!</p>