Voucher

On 17 Dec 2024 i bought a voucher for R1000 as a xmas gift. The person by accident gave me an old telephone number of which they lost the simcard. The message with the code was then never received by them. On 18 Dec 2024 i started quering this incident while i was on my way for holiday. The voucher doesnt show on my history but it did go off my account. I have spoken to 3x diff people at the call centre and on Whatsapp chat i spoke to them several times. Today is 9 January. Not a single word from them. I always complimented Capitec with their service but now i cant say the same.