volksrust capitec branch

on the 19th march i accidentally ,missed one number when paying capitec client , i went an reported on the branch immediately and they froze the account belonging to Mr Siyatha ***) telling me as soon as he tries to use his card it will reflect that he must report to the branch thats when i can get my money back , i dont know Mr Siyatha his number has been unaccessible , Refence number ***0 on the 11th may i returned to the volksrust branch seeing theres no progress, a lady called Thaba who was assisting me sent me to SAPS to open the case but the police refused as to how am i going to open the case on the person i dont know also who didnt ***** from me , instead i made and affidavit i returned to the branch Thaba said she can not assist me any further cause the case has been closed , all i need is my money back ive been a capitec client for too long now for me not be not assisted is just so absurd and unproffesional my Name is Brenda Ngwenya *** account no *** i have proof on my bank statement too , Thaba did confirm that it is still reflecting on Mr siyatha bank , kindly assist and reverse back my money