LL
Linda L
1 reviews | Active since Mar 2018
17 May 2024, 17:37
VODACOM AIRTIME PURCHASED VIA CAPITEC APP WAS NOT RECEIVED
I purchased R300.00 Vodacom airtime on my Capitec App today, 17 May 2024, at approximately 11;30 am. It is now 6 hours later, and I've still not received my airtime via an sms, as the notification is usually received? Can someone at Capitec, please sort this out, and allocate my airtime, as this has never happened to me before? Thank you
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Replies (2)
Capitec Bank's replyOfficial
17 May 2024, 20:33Good day Linda
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply17 May 2024, 20:33
Official
Good day Linda
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
LL
Linda L's updateReviewer Update
17 May 2024, 21:07Hi
I've reported the problem regarding this Vodacom airtime purchase on the Capitec App. The case number is: ***6, and now I'm still expected to wait 48 hours , which is just ridiculous...
Kindly allocate my R300.00 airtime that I'd paid for, or refund the R300.00 back to my savings account. There needs to be no discussion about anything, simply do the right thing please...
Thank you
I've reported the problem regarding this Vodacom airtime purchase on the Capitec App. The case number is: ***6, and now I'm still expected to wait 48 hours , which is just ridiculous...
Kindly allocate my R300.00 airtime that I'd paid for, or refund the R300.00 back to my savings account. There needs to be no discussion about anything, simply do the right thing please...
Thank you
LL
Linda L's update17 May 2024, 21:07
Reviewer Update
Hi
I've reported the problem regarding this Vodacom airtime purchase on the Capitec App. The case number is: ***6, and now I'm still expected to wait 48 hours , which is just ridiculous...
Kindly allocate my R300.00 airtime that I'd paid for, or refund the R300.00 back to my savings account. There needs to be no discussion about anything, simply do the right thing please...
Thank you
I've reported the problem regarding this Vodacom airtime purchase on the Capitec App. The case number is: ***6, and now I'm still expected to wait 48 hours , which is just ridiculous...
Kindly allocate my R300.00 airtime that I'd paid for, or refund the R300.00 back to my savings account. There needs to be no discussion about anything, simply do the right thing please...
Thank you