LA
Laverene A
1 reviews | Active since Jul 2010
30 Aug 2025, 07:09
Violation of client rights
To my utter dismay I'm still receiving emails requesting a new photo and copy of my identity document for docusign after being informed account is closed. I am not taking another photo as it's in direct conflict with my rights in terms of POPI Act. They can't read my identity number!!!! They can submit copy of my ID. I refuse to further engage with Capitec official after this fiasco. They do have my identity card on record! I will not engage with Capitec anymore and getting emails after midnight is violating my privacy.
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Replies (1)Capitec Bank's replyOfficial
30 Aug 2025, 08:44Good day Laverene A. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply30 Aug 2025, 08:44
Official
Good day Laverene A. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
