MX
Muzi X

1 reviews | Active since Aug 2024

19 Aug 2024, 11:07

Victimised.

On the 5th of April 2024, we were being hijacked at Soshanguve(jukilyn). So what happened is, since we were being held hostage the perpetrators had access on our capitec Banking app, they transferred R5000 from Leffa Teffu's account to my account and take it out immediately. So now my account is stopped and they are saying it will remain on stopped while I have submitted all the necessary documents they wanted from me.

Please Hellopeter kindly assist me with this matter so that my account can be claimed back. The following are full details of my case; Capitec Ref No: *** Case No: 165/04/2042 The case was open at Themba police Station in Hammanskraal.

I am not happy with their service and I am being victimised by the bank whilst I am a victim. The Forensic department of Capitec Bank is useless as well as their IT department.

0
Replies (2)
Capitec Bank
Capitec Bank's reply19 Aug 2024, 14:11
Official
Good day Muzi, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
MX
Muzi X's update19 Aug 2024, 19:24
Reviewer Update
I appreciate your response, kindly note that I will be waiting for your call.