1 reviews | Active since Nov 2016
Victim of ***** & My Account Gets Frozen
A colleague asked for my cell phone number to transfer funds to my account so that I could transfer these funds to a friend of his. The person sending the money (a employee of Capitec) insisted on a Capitec Account. I willingly gave my cell number, received the funds and made an instant payment to my colleague's friend. A month later, my account and funds are frozen. When visiting the branch, I was told that the account from which the money came from has been involved in *****elent activities. How was I meant to know this? I was simply helping a colleague out and as a result I now have issues with my own finances. I have been a good client of Capitec and in an instant, without my consultation - my account and funds are frozen. What's even more ridiculous is that the money (I did my own investigation) came from a Capitec employee! Surely you should investigate this?! I have been told that my account will not be re-opened. It is ridiculous that my name is tarnished with a banking institution due to an employee's actions. I am seeking legal advice on this matter. This is purely defamation of my character and has been a huge embarrassment to me. It has also complicated my life and put me in a financial situation. I understand that your ***** department sits in one room trying to deal with all of your branches queries but too simply freeze and account and not consult with a loyal customer is ridiculous!!!
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Byron
Thank you for bringing your matter to our attention.
As discussed with you telephonically, our internal department is still investigating your matter and therefore, will provide you with feedback directly in closure of your matter.
Kind regards
Donorique (Complaint Management)
Hi Byron
Thank you for bringing your matter to our attention.
As discussed with you telephonically, our internal department is still investigating your matter and therefore, will provide you with feedback directly in closure of your matter.
Kind regards
Donorique (Complaint Management)
