Victim of ***** at Capitec

on the 10 September 2021 at 13;04 an un authorized amount of funds has been taken out of my capitec account.. I have reported this incidence at Capitec Muizenberg branch an investigation took place which didn't go far and wasn't helpful at all they told me that even if ***** had taken place on my account they still have to protect the ********* as they bank with Capitec, Capitec has failed me as a consumer and has breach and have to honor this under the treating customers fairly regulation, I have went to police station and submitted an affidavit they have just given me a case ref number and hasn't gotten back to me ever since. This is serious money has been taken out of my account without my consent and capitec is not doing anything about this,, whereas they have collected all the necessary evidence..