Victim of *****

After report an incident of unauthorized funds going out of my our on the 10/09/21 capitec has ever since said they send it to their *****s team which had never gotten back to me, after submitting my review on HelloPeter they called the next promising they'll get back to unprofessional and have shown to concerns or sympathy on their side, I've got a strong feeling that the ******** works directly for capitec otherwise how would they know how to access our account....with my reference number im now taking a further step to the ombudsmen..what a poor customers service journey...not even a single email from them