Victim of *****

I was looking for a place to stay and I found a cottage on OLX, i called the lady and she said that she was away on holiday and she couldn't show me the place in person that she would send me pictures, i liked the place and paid the deposit into her Capitec bank account. After a week of not hearing anything from her i decided to call Capitec to verify if the account actually belonged to her and Capitec informed me that the account had been frozen due to *****. I went into the bank with all my proof and paperwork and they told me that it will all be sorted out and that i would have my money transferred back into my account within no more than 14 working days..... i'm still waiting... i have been calling regularly to check on the progress and they have a different story every time. Yesterday i called again and Puleng the manager said they cannot assist me with my refund and that i have to go to my bank and get the money reversed. I went to my bank and they told me that its been over two weeks and the money is already cleared into the account and it is frozen so they cannot reverse the payment. I haven't had any luck and have resorted to live with friends as i don't have the deposit.