Victim of ATM *****

Good day. Money was ****** from my account on the 28th of April . I reported this on the same day. What had happened was,I used netbank ATM to withdraw money,but i could not understand the options so I decided to cancel my transaction... I then tried removing my card but it wouldn't go out. When I got home to my phone,I got messages of cash withdrawals which I didn't make or permit. I was given a reference number for this case and told it would be investigated. On the 6th of May ,last week Friday,I received a call from capitec and I was told that I was a victim of ATM ***** and that unfortunately they cannot help me as I reported the case 2hours later and they are unable to track the withdrawal. I l clearly stated to them that I DID NOT HAVE MY PHONE WITH AND THAT I REPORTED IT AS FAST AS I COULD... I am a student ,the money that was ****** was just sent to me by Nsfas,I need my money reimbursed .