Very Very Unprofessional Service

I have a court order stating that I should get X amount from my Ex-spouse account as soon as a payment is made into his account. Capitec has to stop his account then release the stated amount to my account. They stopped his account but has still not released the stated amount/ payment to my account. and we are going in for week 2. it's not right I need that money. No communication from there side to say what is the hold up, I've been sending multiple mails and no response and no contact number you can phone, it's not right. this is very frustrating at least communicate.