Very very unhappy

I am disheartened by the services most of consumers receive from Capitec Bank..I have learnt that it is the worst bank S.A can ever have & i always ask myself why it cannot keep up with the trend & follow suit..In June I was ****med after I had deposited funds into another Capitec account & when I realised that I have been doobed I called the bank the next morning to try & reverse the transaction but I was told a long story about going to open up a ***** case at the SAPS & because I was so irate I Let my money go..Now 2 days ago I was again ****med this time it was via internet transfers to another Capitec..I called again in less than an hour after the transaction hoping to get some good news this time around but to no avail..wat disappoints me about this bank is that most ******** & ********** have easy access to open accounts then **** people using personal accounts for business purposes.What makes me even more irate is that all the other MAJOR BANKS will easily do reversal be it a **** or error as long as you provide all the necessary proof they will just charge you their fee then reverse the transaction..All these MAJOR BANKS even have a facility via their app that can reverse a transaction as long as you provide them with the necessary proof & pass all security questions you will be sorted BUT NOT with this Capitec Bank it's always a drag & a hassle..They will aak you all sorts of questions to verify if u are legit & give you hope then they will get back to you & say open up a case at the SAPS..Their app is not even user friendly at all & is always vulnerable to being hacked or temporarily out of order..The worst that has happened to me is that after I realised I have been ****med I was told that they will have to call the ******* in the morning to ask for permission to revere my monies.IMAGINE.Where have u ever heard of a ******* allowing monies reversed that were obtained **********ly in the 1st place.. Capitec has the ******** & ********** interest at heart more than legit customers who have made it possible for it to have customers... When I was warned not to use Capitec to make transfers because should there be a simple mistake of putting money into the wrong account or a **** has taken place u won't get your money back..Wat makes me so so angry is that when a client of theirs is in desperate need of the money that they have been ****med & they need monies reversed even if u beg or cry that this is your last money they wouldn't even feel sorry for u that's how heartless they are with your own money..They will rather let a ******* or ********* get away with your hard earned cash because they are such an immature bank.. I have spoken to a couple of consultants at Capitec concerning this issue but even they are ashamed to work for a bank that protects ******** instead of protecting our monies.Capitec bank needs to understand that when dealing with issue like these it's only when money has exchanged hands that u realise u have been ****med..I have gone through this 3 times with them & to this day I'm still not sorted..It's easy for them to recruit u to open an account but rest assured your money will never be save there..I will never ever transact electronically with Capitec again or otherwise & against my better judgement I was warned by many people who have left Capitec to other banks that it doesn't protect us consumers & it's very very true..We end up not even going to SAPS to open a docket because after 1 has done that process investigation still has to take place which takes almost a month & even then 1 is not guaranteed their monies will be reversed.. I think it's time an Ombudsman gets a hold of these so that Capitec can also follow suit & blend with other banks