Very very poor service

Let me tell you about capitec bank the day I made my complaint public 12th july 2023 they emailed me,called me, texted me and promised to get back to me by the 19th of July ,today is the 26th of July no word from them I send them an email I guess it just confirms that capitec has no interest in customer services at all for someone that's been banking with them for over 10 years I'm highly disappointed in the service and I will keep on writing reviews until someone out there see the need to take me seriously. If I could give them 10 stars for poor service I would do that without blinking