Very very poor service

hi,<br> <br> I called *** number from *** to change my debit order date for a loan and the call was answered by Portia who couldn't assist me and transferred me to Collections dept. i spoke with a lady from collections and the lady couldn't assist then a team leader took the call who couldn't assist me as well. team leaders name is Heliant Sandson, the service i receive from him was pathetic and he accused me of phoning the wrong dept because he couldn't answer my question. i kept on explaining to him that i was transferred by Portia to his dept even worse he refused me the access of speaking with his supervisor or manager eventually he placed me on hold a waited for long and released the call. i want to change my debit order date to the last day of the month that's all to avoid areas. reason being last month i was debited on the 26th and this month i was debited on the 24th so this is not acceptable at all and no one can explain why am i being debited on different date. i bank with you my statement shows when or which date my salary goes to my account. i am very disappointed with the service i receive as the call took more than 30 mins without the solution.