VERY VERY POOR SERVICE

I HAVE BEEN A VICTIM OF ***** BY A COMPANY CALLED ARW FOREVER CASH SOLUTIONS-NCRCP8909-REG: ***, WHO USE A PERSONAL ACCOUNT AS A BUSINESS ACCOUNT. I HAVE PAID THIS COMPANY A TOTAL SUM OF R1950.00 BETWEEN THE 31/01/2020 AND 01/02/2020 FOR A,LOAN AS MY CREDIT SCORE IS VERY LOW. AS OF YESTERDAY I RECEIVED A TEXT MESSAGE FROM CAPITEC BANK STATING THAT THEY FAILED TO COMPLETE AN AUTHORIZATION FOR THE FUNDS TO PAID BACK. MY CASE NUMBERS ARE AS FOLLOWS CAS 52/2/2020 AND CAS 133/2/2020. WARRANT OFFICER RR FREDERICKS IS ALSO DOING AN INVESTIGATION AND HE CAN BE CONTACTED ON ***. AS THIS IS NOT A BUSINESS ACCOUNT, CAPITEC CAN ACCESS THE ACCOUNT OF THE OTHER PERSON VIA THE FORENSIC TEAM AND TRANSFER THE MONEY TO MY ACCOUNT. CAPITEC HAS PUT A FURTHER DISRUPTION ON MY LIFE AND I'M ALSO A CARDIAC PATIENT WITH A SERIOUS HEART CONDITION. I WANT THIS ISSUE TO BE RESOLVED AS SOON AS POSSIBLE.