Very very poor customer service!

I am so frustrated with Capitec. My app was working for a year on my phone, then just stopped working. I uninstalled the app and installed it again. After multiple attempts with no luck, went to to branch. After 30min, the lady couldn't help me to get it right, and told me to phone Vodacom maybe the smsses are blocked, yet all my Capitec smsses comes through daily. I went back to the bank a week after, someone else assisted me, again after 45min weren't able to help me, but gave me a reference nr and said someone will phone me. After a week with no call from anyone I phoned them, couldn't help me. Here is my problem.... If I was able to use internet banking on my laptop to pay my accounts and even do online shopping without needing to log into my app it wouldn't have been such an issue to me, but I literally can only pay Capitec clients using *120*3279#, no other accounts. Then I'm being told I can generate a token for R110. I mean really?? I Capitec can not come up with a better solution to pay accounts and do online shopping without needing the app on your phone, or sort out my app, (surely there must be IT experts working at the bank who should be able to assist me), then I will close my account and go to another bank. Its been a month later and no one, neither at the branch, nor on the customer service line can assist me. That is pathetic that no one working there has got the knowledge to assist. Either employ better skilled personnel, or don't advertise how great the app is, because if it aint working, you're pretty much *****ed at Capitec to try pay your accounts, unless you're filthy rich and can afford to pay R110 for every transaction.