Very very disappointing

Today I called capitec to unfix my savings account The lady that was helping me loaded R3785 instead of R37.85 for the bank charge I called the bank immediately and the supervisor says she is rectify it in 10mins she will call me to tell me know it’s done and she apologizes as the lady that was helping me just started working there and she is only 2 weeks What ******* This was at 2:30 pm I called back 30mins after and I should get hold of the supervisor I talked to Am very disappointed in this back that’s why I decided not to move my salary

I knew she was lying when she said 10mins

I want my money back now pls