very very disappointing

Capitec funeral plan is useless.

I went to capitec sunny side to switch my funeral cover from Assupol to Capitec funereal cover since i bank with them, the consultant who assisted me at the bank was very nice but seemed like he did not know what he was doing, i told him i saw from their website that if you switch there are no waiting periods if you have completed your waiting period with with your other funeral cover he confirmed that is true, i went to Capitec on the 4th of October this year and i was told i will be covered from date of signature which was the 4th.

i even provided all the documents as proof that i was covered by Assupol , i asked the guy if i have to cancel with assupol or they will automatically switch he advised there is no need for me to cancel they will switch.

i covered my partner, my kids , my father and my mother in law , i then lost my mother in law this month on the 5th of November i phoned capitec to claim the lady advised that i must submit all the documents to the claims email which i did.

they came back to me with stories telling me i need to provide them with proof of cancellation from assupol and proof that i covered my mother inlaw with assupol but all those documents where submitted when i made the the switch on the 4th of october. i rep**** to their mail and sent them the document as proof that i was covered with assupol but can not obviously get the cancellation proof as i was told they [Capitec] will switch of which i believe they did not and no one came with a proper explanation i had to get a loan to bury my mother inlaw .....