VERY VERY DISAPPOINTED

I logged a query about a missing payment that was made towards a Nedbank recipient in May using payshap and this query was made in June around 11th...up to this day I have no feedback from Capitec bank. The query is no longer available when I want to check the status on WhatsApp and I have been the one who keeps calling the bank to find out about the end results. Last time I was informed that Capitec is still in communication with nedbank, looks like this thing is going to take a whole year...very very disappointed with the service.