Very very bad service

Good day,

My name is Owen Shandu I am highly disappointed with Capitec Bank, Funeral Cover department.

On the 25th of January 2024, I went to the branch at Balfour Park Kew to update my Mother's details, from incorrectly captured 1961/09/22 to correct 1961/08/22. Only the month that needed to be updated.

The lady Khanyisile at the branch called her department and was advised that I need to delete my mother and reload as a new member, mind you that means she will be a new member while I have been paying for. Years. That is very low of the bank to suggest, I refuse to do that and the final feedback was that I need to remove my mother and get refund for premium from inception. ***

I agree with that and I will cover her else where. Ref ***. Now I am still waiting for my refund and when I call they couldn't even give me ETA. What kind of the bank is this.

I have since requested for a call back nothing.

Owen Shandu ***