Very, very bad service

I renewed my vehicle's license disc on 2 January 2025. Up till now (11 January 2025) I haven't received any communication from any courier regarding my license disc. I've phoned Capitec Bank numerous times, but nobody is able to assist me. All they say is they will log a complaint, which I cannot even see on their stupid chatbot. I logged onto NATIS website and it shows that my license disc renewal was done on 2 January 2025.