Very, very bad experience

On the 22nd of this month my wife went to Lyttleton branch to make a loan to purchase a car, the loan was approved because the bank has all the paperwork to prove this but no money was payed into her account. Today we went back to the bank were they contacted the head office and explained this to the IT department and they do not under stand this so all our efforts to do business went for a ball of s€¥t, thanks Capitec for not doing your job, at lest I no the documents are all signed and you did not do your part I really am disappointed.