KG
Kim G
1 reviews | Active since Nov 2018
13 Mar 2024, 09:48
Very very bad client services
I am currently in the East Rand Mall branch with Selinah the branch manager who is speaking to the call centre agent who is extremely rude to me when I was talking to her. Her name is Tumelo Moseneke she refuses to give head office number or give me Verna’s email address who is the PA to the CEO of Capitec. Once again as clients we can’t deposit money into our accounts due to all ATM’s not working. The CEO of Capitec does not take his client serious as the call centre informs me that they are the highest we can go. Imagine that. Not even the branch managers can assist as I have been to two different branches and still not joy.
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Kim G's updateReviewer Update
13 Mar 2024, 15:06Oh my word so does the CEO’s PA not get the same lady Abigail Van Wyngaardt to call me to resolve the issues. This is the same woman that told me that she was the highest I can go in Capitec Bank. Now I’m explaining myself again while looking up the last call agent I had spoken to only to discover she was busy making a fool out of me as she knew exactly who she was talking too. I guess this just goes to show that Capitec Management does not really care about their clients but think we are all a bunch of fools.
KG
Kim G's update13 Mar 2024, 15:06
Reviewer Update
Oh my word so does the CEO’s PA not get the same lady Abigail Van Wyngaardt to call me to resolve the issues. This is the same woman that told me that she was the highest I can go in Capitec Bank. Now I’m explaining myself again while looking up the last call agent I had spoken to only to discover she was busy making a fool out of me as she knew exactly who she was talking too. I guess this just goes to show that Capitec Management does not really care about their clients but think we are all a bunch of fools.