Very useless banker together with their head office

Someone sent me cash via Capitec cash send, when I withdraw it I found out one of the hundred rand has tone. I took back to the bank they gave me the run around and I gave them all the required info . They ended up credited me via my wife account immediately they deposited they reversed it at the same time.

Again I went back to the bank still they fail to resolve the issue of hundred rand imagine, they tell me to ask the sender to go to the bank and resolve the issue as if he’s the one sent the tone money whereas it a bank gave me the torn money. I’m so ****ed because they already took the torn money but they can’t credit me.

Regards Lizwi