Very Upset With Capitec's Service

<p>On Friday the 26th of May, I made a payment from Capitec to Capitec with my cellphone banking, as I put in the cell phone number, i mistkenly entered the last digit of the cell number incorrectly, the payment was successfull as this person also has a capitec account, i immediately panicked and went to the Brooklyn Branch in Pretoria, where i was advised that they could not assist me with this transaction, i then phoned the customer care about 10 times, after speaking to almost 10 different consultants they all advised me that they could not assist me with this issue, I then eventually spoke to a gentleman that said they will freeze the money and i will have to get permission from the account holder to get my money back?</p> <p>i have tried phoning this lady about 20times and she doesnt answer, how will i ever get my money back as capitec cant even assist me with a reversal, clearly this money is still mine? now i have to ask for permission to get my money back? </p> <p>really really upset with Capitec as the reason i moved from another bank was because of bad service?</p> <p>now they can't even assist me with a simple reversal.</p> <p> </p> <p>Capitec Please contact me urgently</p> <p> </p> <p>Tohann Wharren</p> <p> ********** 870</p>