Very upset !

I walked into Capitec bank asking for an account opening. I've been to this banch a week ago and been told that all my documents are OK and still need to submit an additional one (payslip) in order to officially open the account. To my surprise, they asked for my passport and after long long checking they guys were confued to look at my passport (I am not SA and all details are there in English). Their point of confusion was the renewal and even after showing them the exact page of renewal details they keep looking to each others and went straight to scan and send for verification! I was upset since they didn't even asked for my permission. I said OK and waited for almost 20 min then they guy came and said there are two dates for renewal for that reason can't complete the process. I showed him and explained that dates are: renewal date and date of issue!! Was crystal clear but he can't get it (simply bcz it was 1st time for him to see non-SA passport). I went to the next door to anothet bank and managed to open an account in 15 min. Capitec, I don't know if you really train your people or you only accept SA citizens! Please make that clear from the beginning as you did nothing but wasted my time. To me, will not recommended your bank to anyone.