1 reviews | Active since Aug 2012
VERY UNPROFFESIONAL TREATMENT FROM A MANAGER
my children had the worse experience ever at Capitec bank in Bedfordview. The manager is a very arrogant person who informed my children that they are committing identity ***** just because they did not have the yellow printed marriage certificate. the way they were treated is shocking. First they were approved for finance they had to come and sign the papers the next they committing identity ***** and this little manager thinks he was very funny by threatening my children by saying he is going to phone the police.
I think you must go for training how to treat customers because you humiliated my children and they were innocent.
also I amended a funeral policy on the 07/07/2018 before the instalment was suppose to go off. the consultant at Meadowdale mall assured me the R184.90 will be deducted on the 25/07/2018 the wrong instalment was deducted and I have to wait 30 days for the correction
Capitec I think your biting more of than you can chew
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank