Very unhappy with the attitude

Every month my mother send me money to pay for her cell phone as it is in my husbands name and goes off his account, this month in error she she typed the wrong cell phone number, 2nd last digit she put an 8 instead of 9.<br> <br> Surely the bank should assist in anything but all Capitec is doing is telling us that the money is spent. My mother is closing her account tomorrow, and unless I see some positive feedbank I will be too.<br> <br>