PS
Petra S
1 reviews | Active since Jun 2022
10 Oct 2025, 10:18
Very unhappy Customer!
On 1st of September my husband and I visited the Garden Route Mall branch in George to request IT(b)3 certificates on my diseased mother's investment account. Up till today we have not received the requested certificates!!!!!!!!! I phoned the branch yesterday to find out what the problem was and this morning I went in personally to request the documents to be e-mailed to me urgently! Apparently the work has not been done because of e-mails that hasn't been sent and I was told that I have to wait another 3 - 7 working days to get the documents!!!!!!! Please resolve this matter and make sure I have these documents by Mondaymorning (13/10/2025)
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Replies (2)
Capitec Bank's replyOfficial
10 Oct 2025, 10:37Good day,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply10 Oct 2025, 10:37
Official
Good day,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
PS
Petra S's updateReviewer Update
11 Oct 2025, 19:56I would like to thank the Complaints Management Team for taking up this matter and resolving it so quickly, I am very happy with the way this has been handled. I got a phone call on Saturday morning to discuss the matter with me. The manager contacted the department involved and I received 3 of the requested certificates within a very short time after I have spoken to the manager and explained the problem to him. Unfortunately I did not receive all the certificates I requested, 7 are still outstanding. I will visit the Garden Route Mall branch on Monday morning to sort out the matter and organize to receive the outstanding certificates. I will report back here as soon as I have received the outstanding certificates.
Thank you again for taking up this matter so quickly, I am very happy with the excellent service I got from the Complaints Management Team. I will be in contact regarding the outstanding certificates.
Kind regards, Petra Swart
Thank you again for taking up this matter so quickly, I am very happy with the excellent service I got from the Complaints Management Team. I will be in contact regarding the outstanding certificates.
Kind regards, Petra Swart
PS
Petra S's update11 Oct 2025, 19:56
Reviewer Update
I would like to thank the Complaints Management Team for taking up this matter and resolving it so quickly, I am very happy with the way this has been handled. I got a phone call on Saturday morning to discuss the matter with me. The manager contacted the department involved and I received 3 of the requested certificates within a very short time after I have spoken to the manager and explained the problem to him. Unfortunately I did not receive all the certificates I requested, 7 are still outstanding. I will visit the Garden Route Mall branch on Monday morning to sort out the matter and organize to receive the outstanding certificates. I will report back here as soon as I have received the outstanding certificates.
Thank you again for taking up this matter so quickly, I am very happy with the excellent service I got from the Complaints Management Team. I will be in contact regarding the outstanding certificates.
Kind regards, Petra Swart
Thank you again for taking up this matter so quickly, I am very happy with the excellent service I got from the Complaints Management Team. I will be in contact regarding the outstanding certificates.
Kind regards, Petra Swart